FAQs


Can I change or cancel my order?

  • All orders are final once they have been processed.
  • Once the order has been placed and payment has been made, we are unable to cancel your order.
  • Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

 

Do you accept returns or exchanges?

  • Yes! At STAB FINE JEWELLERY, we want you to love your pieces! If you're not completely satisfied, we offer a 30-day return policy to ensure you shop with confidence.
  • Please refer to 30-Day Return Policy for more information.

How long will it take to receive my order?

  • Domestic Orders: Typically take 3-5 business days for delivery.
  • International Orders: Delivery times vary, usually within 5-20 business days.
    You will receive a tracking number once your order is shipped.
  • For more shipping information like countries and the price, kindly see our Shipping Rates & Tracking.

 

Do you provide gift packaging?

  • Yes, all orders come with elegant packaging, perfect for gifting. If you'd like a personalized message, simply leave a note during checkout.


How can I contact you?